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Privacy Policy for The Bay Horse, Goldsborough

Last updated: April 2026

This Privacy Policy explains how The Bay Horse, Goldsborough (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website www.bayhorsegoldsborough.com or make a table booking.

1. Who We Are

The Bay Horse Main Street, Goldsborough, North Yorkshire Email: office@bayhorsegoldsborough.com Phone: 01423 575655

We are the data controller responsible for your personal information under the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect

a. Information You Provide

When you interact with our website, you may provide:

  • Name

  • Email address

  • Phone number

  • Booking details (date, time, party size, special requests)

  • Any information submitted through contact forms

b. Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent

  • Cookies and similar tracking technologies

This information helps us improve the website and ensure it functions correctly.

3. How We Use Your Information

We use your information to:

  • Process and manage table bookings

  • Respond to enquiries

  • Provide customer service

  • Improve website performance and user experience

  • Maintain security and prevent misuse

  • Comply with legal obligations

We do not sell your personal information.

4. Table Bookings

If you make a reservation online, your booking details may be processed through a third‑party booking system (e.g., OpenTable, ResDiary, or another provider). These providers process your data in accordance with their own privacy policies.

If you tell me which booking system you use, I can add the exact wording.

5. Cookies

Our website may use cookies to:

  • Enable essential site functionality

  • Analyse website traffic

  • Improve performance

  • Remember your preferences

You can disable cookies in your browser settings, though some features may not work correctly.

6. Third‑Party Services

We may use trusted third‑party services such as:

  • Website hosting providers

  • Analytics tools (e.g., Google Analytics)

  • Booking platforms

  • Security and spam‑filtering tools

These providers may process your data on our behalf and are required to keep it secure.

7. Data Sharing

We only share your data when:

  • It is necessary to provide our services (e.g., booking systems)

  • Required by law

  • Needed to protect our website from fraud or misuse

We never sell your personal information.

8. Data Retention

We keep your personal data only as long as necessary for:

  • Managing bookings

  • Responding to enquiries

  • Meeting legal or accounting obligations

After this period, your data is securely deleted.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent

  • Request data portability

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, contact us using the details above.

10. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available on our website.

 

 

Terms & Conditions — The Bay Horse, Goldsborough

Last updated: April 2026

These Terms & Conditions (“Terms”) govern your use of the website www.bayhorsegoldsborough.com (“the Website”), operated by The Bay Horse, Goldsborough (“we”, “us”, “our”). By accessing or using the Website, you agree to these Terms.

1. Use of the Website

You may use this Website for lawful purposes only. You agree not to:

  • Use the Website in any way that may cause damage or impair its performance

  • Attempt to gain unauthorised access to any part of the Website

  • Upload or transmit harmful or malicious code

  • Use the Website to send unsolicited messages or spam

We reserve the right to restrict or terminate access to the Website at our discretion.

2. Accuracy of Information

We aim to keep all information on the Website accurate and up to date. However:

  • Menus, prices, opening hours, and availability may change without notice

  • We do not guarantee that all content is error‑free

For the latest information, please contact us directly.

3. Table Bookings

Table reservations made through the Website are subject to our Booking Policy (see below). We reserve the right to refuse or cancel bookings where necessary.

4. Intellectual Property

All content on the Website — including text, images, logos, and design — is owned by or licensed to us.

You may not:

  • Copy, reproduce, or distribute Website content without permission

  • Use our branding or images for commercial purposes

5. Links to Third‑Party Websites

The Website may contain links to third‑party sites (e.g., social media, booking systems). We are not responsible for:

  • The content of external websites

  • Their privacy practices

  • Any loss or damage arising from their use

6. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

  • Losses arising from use of the Website

  • Inaccuracies in Website content

  • Technical issues or downtime

This does not affect your statutory rights.

7. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect and process your data.

8. Changes to These Terms

We may update these Terms occasionally. The latest version will always be available on the Website.

9. Contact

For questions about these Terms, please contact us at: office@bayhorsegoldsborough.com

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